Shipping Policy
At Àurea Velora, we focus on making your luxury shopping experience effortless from purchase to arrival. We partner with professional couriers to offer a safe, rapid, and elegant delivery service designed to suit your busy lifestyle. Your boutique pieces travel with care until they reach their final destination.
Where We Deliver To
Our services currently cover all of the United Kingdom and the European Union. We are constantly expanding our logistics network to offer global shipping in the near future, bringing our style to more locations.
Shipping Timelines
We process orders within 1-2 business days. Estimated arrival times: • United Kingdom: 2-4 business days. • European Union: 5-10 business days. Please note that transit times depend on the specific courier schedules.
Shipping Costs
Rates are calculated at checkout based on package size and location. We provide free shipping on orders that reach our minimum spend threshold for your area, making it easier for you to enjoy our curated collection.
Track Your Order
Once your items are on their way, we will send an email with a unique tracking code. This allows you to monitor every step of the journey as your new fashion statement makes its way directly to your front door.
General Notices: Delays can occur during peak holidays or events beyond our control. For international orders, Àurea Velora does not cover customs duties or import taxes; these are the responsibility of the buyer. Please check with your local customs office to understand the specific regulations and potential fees in your country before placing an order to ensure a smooth delivery process for your items.
Returns & Exchanges
Your happiness is our priority at Àurea Velora. If your new garment does not quite fit your expectations, you have the right to request a return through a clear and simple process, ensuring the peace of mind that premium fashion shopping truly deserves.
Return Timeframe
You have a total of 14 days from the date of receiving your order to notify us of your intent to return the items and start the official refund process.
Item Condition Policy
To be eligible for a refund, items must be in original condition: unworn, scent-free, and undamaged, with all tags attached and, where possible, returned in the original brand packaging provided.
How To Return
1. Email our support team before shipping anything. 2. Provide your order number for reference. 3. Follow the specific shipping instructions provided by our dedicated client service members.
Costs and Procedures
Return shipping costs are paid by the customer, unless Àurea Velora made an error. Once we inspect the returned piece, your refund will be issued to the original payment method within a few standard business days.
Further Information: We reserve the right to decline returns that do not meet our condition standards. Àurea Velora is not liable for items lost or damaged during the return transit. This policy is governed by the laws and regulations of England and the territory of Wales.