Terms and Conditions
Last updated: [07/08/2023]
Last updated: 07/08/2023
Àurea Velora is a registered trademark specialising in premium women’s apparel, headquartered in the United Kingdom. All operations and transactions conducted through this website are managed by our British headquarters and are subject to local e-commerce regulations.
2. Scope of Application
These Terms and Conditions apply to all visitors and users of the Àurea Velora website. By browsing or placing an order, the customer fully accepts these conditions. We reserve the right to amend these terms without prior notice.
3. Customer Account
To place orders, users may create a customer account. It is the user’s responsibility to maintain the confidentiality of their access credentials (email and password) and to ensure that the information provided is accurate and up to date.
4. Orders and Conclusion of Contract
The purchase contract is concluded at the moment Àurea Velora sends a shipping confirmation for the order. We reserve the right to cancel orders in the event of stock unavailability or technical errors.
5. Prices, Payments and Promotions
All prices on the website are displayed in British Pounds (GBP). Payments can be made using the secure methods indicated at checkout. Promotions and discounts are not cumulative unless otherwise stated.
6. Shipping, Delivery Times and Delivery Areas
We offer international shipping, including to the UK and EU. Delivery times vary depending on the destination. Àurea Velora is not responsible for delays caused by carriers or customs processes in the destination country.
7. Returns, Exchanges and Right of Withdrawal
The customer has the right to withdraw from the contract within 14 days of receiving the order. Products must be returned in their original condition, unworn, and with all tags intact. Return costs are the responsibility of the customer unless the product is faulty.
8. Defective or Damaged Products
If you receive a defective product, you must contact our customer support team within 48 hours of receipt. We will arrange for a replacement or a full refund, including postage, after technical verification.
9. Liability and Limitations
Àurea Velora guarantees the premium quality of its products but is not liable for damages resulting from misuse or improper washing of garments, contrary to the care instructions provided.
10. Intellectual Property
All content on this site (text, images, logos) is the exclusive property of Àurea Velora. The reproduction or use of any material without prior written authorisation from the brand is strictly prohibited.
11. Data Protection and Marketing Communications
Your personal data is processed in accordance with the UK GDPR and Data Protection Act. By subscribing to our newsletter, you agree to receive marketing communications. You can unsubscribe at any time via the link provided in our emails.
12. Member Account and Customer Area
The customer area allows you to manage orders and preferences. We reserve the right to suspend accounts that violate our usage policies or demonstrate fraudulent behaviour.
13. Applicable Law and Jurisdiction
These Terms and Conditions are governed by the laws of England and Wales. Any disputes arising from the interpretation or execution of this contract shall be subject to the exclusive jurisdiction of the courts of England and Wales.